CONWEIGH USER DATA PRIVACY POLICY

Revision Date: 1 July 2016

Conweigh Pty Ltd collects and uses information about you when you use our mobile applications, our web site and online services and also through interactions and communications you have with us.

If you use services provided by Conweigh Mobile Container weighing to obtain you Verification of weight Certificate in accordance with IMO SOLAS Legislation this Privacy statement applies to information collected and used by Conweigh Pty Ltd AUS

Opportunity and Request

This Privacy Policy applies to anyone, anywhere in the world who use our apps or Services to request the Conweigh Mobile Container Weighing services to obtain Verification of Weigh Certificates to enable compliance with IMO SOLAS legislation effective 1 July 2016This Policy does not apply to information we collect from or about Licensees, Technicians, partner companies, or any other persons who use the Conweigh Pty Ltd platform under license i.e. Licensees and accredited Container Weighing Technicians.

If you interact with the Conweigh Services as both a User and a Licensee or Accredited Technician, the respective privacy statements apply to your varied interactions.

Gathering of Data

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account each time you:

  • request on-demand services,
  • contact customer support,
  • or otherwise communicate with us.

This information may include:

  • name,
  • email,
  • phone number,
  • postal address,
  • profile picture,
  • Site pictures
  • payment method,
  • Services requested
  • VGM Certificates notes,
  • and other information you choose to provide.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect information about you in the following general categories:

○ Location Information

When you use the Services for to obtain a Verification of Weigh Certificate, we collect precise location data about the trip from the Conweigh Pty Ltd app used by the Licensee or the accredited Conweigh technician. If you permit the Conweigh Pty Ltd app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

○ Log Information

IP address, access dates and times, app features and or view pages may be collected to log your interaction with the Conweigh Services Platform. The logs also gather information on app crashes and the Conweigh system activity. Important Information About Platform Permissions

○ Business Data:

We collect transaction details related to your businesses use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.

○ Call and SMS Data

Our Services facilitate communications between Users and Licensees and or accredited Weighing Technicians. In connection with enabling our services, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.

○ Usage and Preference Information

(for Information on technologies use to collect information please see our Cookie statement) we collect information about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases we do this through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

○ Device Information

To ensure compatibility and quality services the Conweigh platform will collect information about your mobile device, including, hardware model, operating system , software and file names, preferred language, unique device identifier, serial number, device motion information, and mobile network information.

Your mobile platform may have device data that apps cannot access without your consent, these platforms have different permission systems for obtaining your consent, in most cases the platform will alert you the first time the Conweigh Mobile Container Weighing app want permission to access certain types of data and will let you consent or not consent to the request. Please contact your device provider for more explanation on android permissions

Other Information Collected

  • We receive information from other sources with you link, create, or log in to your Conweigh Pty Ltd account with a payment provider.
  • If your business uses as the services of Conweigh Mobile Container weighing for Verification of Weight Certificates, we may receive information about you from your employer.
    o Licensees or Accredited Conweigh Weighing Technicians may provide us with site or safety rating after providing services to business site.
  • Business or individuals interact with the Conweigh Mobile container weighing platform for Verification of weigh services as a customer and as a Conweigh Licensee or Accredited Technician and use apps we provide may result in a combining of the information we have collected in you association with Conweigh Pty Ltd.

How we use your Information

We use information collected from and about you to:

  • Provide and maintain our services
  • To send communication from or about your business booking to the Licensee or the accredited Conweigh weighing technician to ensure Verification of Weight certificates are delivered to ensure containers are shipped on time
  • To facilitate payments and accounting activities such as invoices, receipts and administrative messages
  • To provide customer support
  • To provide Licensee and Accredited Conweigh technician support
  • To develop safety features ]
  • most importantly to authenticate users

Information is also used in our internal operations such as preventing fraud and abuse of the services we offer,

  • To assist in the development of new features, to iron out software bugs and ops problems should they arise,
  • We collect data to monitor activity and trends to identify how to best service our customers by identifying hot spots or peak activity times and to analyse, test and research

We will communicate information relevant to our business agreement and may also include information on promotions, news and events of Conweigh Pty Ltd where permissible. Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Conweigh may transfer some or all of the data described in this Statement to, and process and store it in Australia and in other countries, some of which may have less protective data protection laws than the region in which you reside.

Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.

Sharing of Information

In the event we share information we have collected about you it will be shared as described in this statement or as described at the time of collecting or sharing including: we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Sharing via our Services

We may share your information:

  • If you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public this information will be shared with the general public; and
  • With third parties with whom you choose to let us share information, an application programming interface (API) that integrate with our API or Services, or those with an API or Service with which we integrate; and
  • With your employer (or similar entity) and any necessary third parties engaged by us or your employer

Other Important Sharing

We may share your information:

  • With Conweigh Pty Ltd subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization purposes;
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Conweigh Pty Ltd or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; and
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analysis and Advertising

Please see our Cookie Statement.

Your Choices

Your Account

You may correct your account information at any time by logging into your app account. If you wish to cancel your account, please email us at customercare@conweigh.net in some cases we may be required to retain certain information about you as required by law, our insurers or for legitimate business purposes to the extent permitted by law. One of these instances would be outstanding debt or a credit on your account; another would be if there is an issue to be resolved before deleting your information.

Access Rights

Conweigh Pty Ltd will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information

Conweigh requests permission for our app’s collection of precise location from your device the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a Driver’s device nor our ability to derive approximate location from your IP address.

Contact Information

We may also seek consent for our app to collect contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, Most users can later disable it by changing the contacts settings on your mobile device.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Australian Privacy Rights

Cookies and Advertising

See our Cookie Statement

Revisions to the Statement

Revisions will be made from time to time, significant changes in the way we treat your personal information or to our privacy policy will be sent to you by email.

Contact Us

If you have any queries in relation to our privacy policy please contact us via email: enquiry@conweigh.net